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Shipping fees changed by a bug
Hello
It’s been 2 months since I reported that the delivery fees on my shop had been changed ....
On several occasions the online customer service had me change the terms of sale, which I did 8 times with their help ....Today no changes are being saved on the listings ..
Am I the only one having this problem ?
I’m forced to edit more than 600 listings one by one
Thank you for your help
Christian
2 comments
francexpressdeal
Mentor2 years agoHello @adan10_1
looking at the changes made to your listings, we can see that on August 4, the "delivery information" was modified. (I looked at about ten of them)
It would seem that there was a multiple change given the time of the modification.
Since then, for each listing we also see numerous changes to the "delivery information" as well.
From what you’re saying, when you make a change, it doesn’t get saved. Is that right?
I have noticed on my end that a change to an item could take longer to be taken into account for some time now. (sometimes several days depending on the change made ...)
Did you check right after making the change or a few hours later?
If you have changes to make, you don’t have to do them one by one. You can use multiple change.
adan10_1
OP2 years agoWe tried with eBay to change things, but nothing works
..their system has an issue and they don't know how to fix it
I'm losing sales because of this, hence changing them one by one to
put an end to the problem