shipping costs paid by the buyer & delivery address is not included in the list

Question

Hello,

I want to send an order to the buyer.

When I enter the package dimensions, etc., I’m asked to choose Mondial Relay, but the one indicated on the delivery note is not in the list offered by Mondial Relay.

The buyer paid the shipping costs, but when I create the shipping label, I still have to pay.

Is this normal?

koalagris · Accepted Answer

Good evening @latulipe

1) To get access to all delivery points, you shouldn't go through the eBay platform: go directly to the Mondial Relay website and link your eBay account there to benefit from the same rates and have more choices.

2) of course it's normal (and this isn't even your 1st sale): the seller has to advance the shipping costs, and will be credited, once the sale is completed, with the total: item + shipping - commission fees

Best regards