Hello. My invoice does not include the delivery charges, there is a dash instead. Although the shipping costs in the lot are 2 euros. What should I do? Thank you.
Thank you for your reply. What should I do if an in-person appointment is impossible because the buyer and I live in different regions? Should I cancel the sale?
Have you communicated with the buyer? (they may possibly be in your area during this holiday period...) Has he confirmed to you that he made a mistake and wants shipping?
If so, you will indeed need to cancel this transaction, and then have him make another purchase while making sure to check delivery.
(Warning: do not send anything without tracking; the buyer would have a good case to get a refund by claiming non-receipt, I recommend updating your listings on this point)
koalagris
Mentor2 years agoHello @dmyby93
Your buyer probably chose hand delivery, as you offer on your listing, so check with them to arrange the meeting.
Best regards
dmyby93
OP2 years agokoalagris
Mentor2 years agoHave you communicated with the buyer? (they may possibly be in your area during this holiday period...) Has he confirmed to you that he made a mistake and wants shipping?
If so, you will indeed need to cancel this transaction, and then have him make another purchase while making sure to check delivery.
(Warning: do not send anything without tracking; the buyer would have a good case to get a refund by claiming non-receipt, I recommend updating your listings on this point)