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Shipping fees not updated according to the number of lots sold
Hello,
I am a seller,
Shipping costs are not updated by Ebay when I sell several lots in the same listing, even though the sale price of my lots is correctly multiplied by the quantity of lots sold. Generally, buyers pay for their purchases right away, which does not allow me to readjust the shipping cost amount. Does anyone have the solution please? Thanks in advance
5 comments
*miss-tigri*
Mentor3 years agoHello
Have you updated your settings properly?
https://www.ebay.fr/help/selling/shipping-items/shipping-rates/shipping-discounts?id=4168&st=3&pos=1&query=R%C3%A9ductions%20sur%20les%20frais%20de%20livraison&intent=R%C3%A9duction%20fr&lucenceai=lucenceai&docId=HELP1129
fridzy
OP3 years agoHello and thank you for your help. I’ll follow your link and try to fix this problem.
francexpressdeal
Mentor3 years agoHello @fridzy
eBay is only applying the settings you defined. And indeed there is a problem because I took a random listing for a product you sell in multiple copies and it says "free" for each additional item. So naturally, if the buyer takes several, the shipping fees will remain at 2.82 euros.
fridzy
OP3 years agoYes, you are right, that’s exactly it. But how do I change my settings?
francexpressdeal
Mentor3 years ago@fridzy
in your listing you add an amount at the level of " each additional cost ":