RETURN SHIPPING/PREPAID LABEL | Community Mentor Help

bluejasmine45 · 2026-03-28T09:58:46.173000Z

Hello, I received an item whose packaging was damaged and which did not match the description at all. I submitted the return request to the seller through eBay. The seller is going to refund me, OK, but I don’t have a prepaid return label. eBay sends me back to the seller, and the seller replies to me in German that for that I have to follow eBay’s procedure and that under no circumstances will he provide a prepaid label or consider covering the return shipping costs. In short, a never-ending loop. What should I do? I tried to get eBay to call me but no success ...

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RETURN SHIPPING/PREPAID LABEL | Community Mentor Help | eBay France