Selling fees for transactions outside eBay | Community Mentor Help

electro38 · 2024-04-03T22:12:58.372000Z

Good evening, I have a question regarding the fees charged by eBay in the case of a sale arranged off the site. I have already dealt with a buyer who, from the very first exchange, sent me his phone number via eBay messaging in order to arrange the sale outside the site. I did not follow up then, but I would like to know how eBay handles this kind of situation? I understand that we are charged fees if a sale is arranged outside the site, but how can we protect ourselves from buyers who send their personal contact details by message right from the first email? We are not responsible as sellers for this kind of situation and yet we still risk being charged because eBay will consider that we sold an item outside the platform?

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