Good evening, while taking my parcels to send by post, the postal clerk made a mistake with a tracked letter, she put a standard green letter without tracking, so the postage cost was lower. And I didn’t realize it. The buyer pointed it out to me and I explained the situation, so I said I would refund him the difference. But how should I go about refunding him?
francexpressdeal
Mentor8 months agoGood evening @fabgon_2053
see this help page :
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-les-acheteurs?id=5182&st=3&pos=2&query=Rembourser%20les%20acheteurs&intent=remboursement&lucenceai=lucenceai&docId=HELP1608