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Fraud by a seller
Summary: antvin63 explains that they bought an item from discountoys, but were never able to collect it because they did not receive the SMS codes needed to access La Poste’s automated lockers. Despite several attempts with La Poste and Chronopost, the problem persists, and the seller cannot be reached after retrieving the returned item. jacquelinedu36 advises opening a dispute within 30 days of the maximum delivery date. lingma85 suggests contacting the seller by registered mail and, if there is no response, filing a complaint with the local court, given the significant amount of the purchase.
Hello everyone. I bought an item on 01/11, account debited on 03/11 from the seller discountoys
I was never able to retrieve the item, which was delivered to La Poste at the automatic parcel lockers because I never received the SMS codes to open the locker and even though I went to La Poste, they could not open the locker for me and told me to call Chronopost
Which I did
Chronopost then informed me that they could do nothing for me because the seller had not entered my email or my phone number
I therefore managed to get the seller's phone number, who simply insulted me
The item was then sent back to the seller, who retrieved it on 23/11 and did not refund me
No news from the seller since then and eBay tells me they can do nothing because, for them, the item was picked up (thanks eBay, well, it was picked up by the seller)
Bottom line, item not delivered and account debited, and a seller who no longer replies
Do you have any ideas so I can get a refund because I'm at a loss.... Should I go file a complaint at the police station (I managed to get the seller's name)
Thanks for your help!
lingma85
Mentor2 years agoHello @antvin63
The item you ordered is still worth +/- €300 and it’s not a bag of chips...
Given that your seller is operating under a private account on eBay... and also...
since you have his name and phone number... try to find his address and send him a registered letter with acknowledgment of receipt to tell him to refund you since the item has been returned to him...
If he doesn’t respond favorably, you can file a complaint with the local court ----> Bring the case before the local court (formerly the district court) | Service-Public.fr
I’m afraid that’s the only option you have to try to get your money back, if eBay has closed your dispute request...
Kind regards
jacquelinedu36
Mentor2 years agoHello,
You have 30 days from the latest delivery date to open a dispute for an item not received
Otherwise, just leave a rating for the seller
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20recu&lucenceai=lucenceai&docId=HELP1135