30-day limited contractual warranty on eBay | Community Mentor Help

zazi61 · 2023-10-04T14:20:18.565000Z

Following the breakdown of an item bought from an Ebay store, the seller refuses to handle the warranty claim, asking me to contact the manufacturer; but the manufacturer tells me that it’s up to the seller to assume the warranty. I sent the seller a formal notice, and he forwards me Ebay’s response: "Hello Yohan, If your return conditions are under 30 days, your buyer will not be able to 'claim' anything via eBay. Also, in this case it is the seller’s 'goodwill' to handle the request ( or not).From eBay’s perspective we consider the transaction completed with no possibility ofreturn. You are rightly deciding to ask him to contact the station manufacturer, you can’t do any more at this point. If the buyer remains persistent and does not want to understand that the warranty is not present on eBay, you can block the buyer here. Please note that eBay will not ask you to facilitate the return, since the transaction dates from 2021. " In short, Ebay makes up the 30-day warranty while ignoring articles L. 217-4 and following of the consumer code, a site to avoid for devices under warranty!

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