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Dispute manager for buyers
Summary: gilbrand74 is looking for answers on how to use eBay’s dispute manager for buyers, but runs into accessibility issues and has trouble understanding the instructions provided by other members. *miss-tigri* and koalagris share helpful links, but that still doesn’t solve gilbrand74’s problem, since they can’t find the tab to request eBay’s intervention. Frustration keeps building, along with a feeling of helplessness in the face of an unresolved dispute and eBay’s ineffective support. francexpressdeal and koalagris suggest that the deadline for intervention may have passed, which only heightens the tension. gilbrand74 expresses disappointment with eBay and is considering stopping their activity on the platform.
Hello, where can I find the dispute managers for buyers? I can only find the managers for sellers. Thanks
gilbrand74
OP2 years agogilbrand74
OP2 years ago@francexpressdeal
the dispute for item not received was opened on e-bay.fr (where I bought it) on September 24th. My last message to the seller dates from September 30th so I think the deadlines haven't passed yet, right?
gilbrand74
OP2 years ago@koalagris
the purchase was made on e-bay.fr, the seller is French so it has nothing to do with e-bay.com (that’s the e-bay.com response). If I can log into both (.fr and .com) with the same password then it’s the same thing!! When I open the dispute page on e-bay.com the T&Cs as you call them are exactly the same as on e-bay.fr, no "Ask e-abay to intervene" tab!!
If you can’t contact e-bay then who do you contact? GOD maybe....
Having users direct us to pages we already know and have already read 50 times is useless.
Gone are the days when we always had a chat with humans answering us. Now, just bots!!! BOUF!!!
koalagris
Mentor2 years ago"If I can log into both (.fr and .com) with the same password then it’s the same thing!!" = well no!
"there’s the reply from e-bay.com" = have them confirm it, as already advised 2 times...
But I don’t see the point in continuing a pointless debate, nor why you keep posting here since we’re not competent with regard to members who aren’t registered in France (that’s what I explained to you from my very first reply on 30/09).
francexpressdeal
Mentor2 years agoHello @gilbrand74
eBay.com's response is still very surprising.
I am a seller in France, so I’m registered on eBay.fr. It has happened to me to have disputes opened by buyers registered on other sites (namely eBay.de and eBay.it). In both cases, these disputes were handled by the customer service teams of the buyers’ registration site (so eBay.de and eBay.it)
Beyond this issue, you mentioned in your post of September 30: "the tracking number that hasn't moved for almost 2 months."
https://communaute.ebay.fr/t5/Aide-entre-membres/Comment-demader-a-e-bay-d-intervenir-sur-un-litige/td-p/2949069
Take another look at @koalagris's reply from 03.10.2024 at 10:33.
Given how old your issue is, haven't the deadlines for asking eBay to step in already passed?
gilbrand74
OP2 years ago@koalagris
thank you for your reply but nothing has been resolved so far. Neither you nor ebay.com are able to give me a precise answer. Sending me links that I have already read is useless!!! I am expecting at any moment that e-bay closes the dispute in the seller's favor just because I can't get them to intervene. E-BAY CUSTOMER GUARANTEE? BAHHH.... Just blah blah blah...
koalagris
Mentor2 years ago"Neither you nor ebay.com are able to give me a precise answer" = Why on earth would it be up to the users of this ebay.FRANCE forum to solve a problem inherent to ebay.COM? (have you contacted them again?)
Members don't have a magic wand to act in the site's place, or to modify the Terms of Service (those for ebay.fr have already been passed on to you) or the contact constraints...
koalagris
Mentor2 years agoHello,
https://communaute.ebay.fr/t5/Aide-entre-membres/Comment-demader-a-e-bay-d-intervenir-sur-un-litige/td-p/2949069
*miss-tigri*
Mentor2 years agoBonjour
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/demander-ebay-dintervenir-pour-les-acheteurs?id=4701&st=3&pos=1&query=Demander%20%C3%A0%20eBay%20d%27intervenir%20(pour%20les%20acheteurs)&intent=litige&lucenceai=lucenceai&docId=HELP1382
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=3&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=litige&lucenceai=lucenceai&docId=HELP1135
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7
gilbrand74
OP2 years agoYes, I had already found that, but it’s impossible to take action to ask e-bay to intervene. No tab for that!! Impossible to take any action except sending messages to the seller!! The seller just wants to let time pass!! I’m going to have to say goodbye to my money and the items I didn’t receive soon!! Impossible to contact e-bay!!