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Unable to manage my inventory and communicate with a competent person
Summary: livres_etc expresses frustration over a persistent problem with their eBay store with 75,000 listings, where the "report" tab has been unusable since November 27. Despite numerous calls and an open case for four months, no solution has been found, which has led to the sale of unavailable items, like a book recently sold. They are upset by the lack of effective support and are looking for advice on how to solve this problem without having to manually delete listings in batches of 200, which is impractical.
I have an eBay store with 75,000 listings. Since November 27, my "report" tab has no longer been working and I can no longer download my inventory in order to manage my stock, especially to remove items I’ve sold. After at least 30 phone calls and an open "case," after 4 months, I’m still at the same point. I think no one has looked into my problem. Today, I sold another unavailable book. I called and asked for my store to be closed while the problem is being resolved (I really find it very unpleasant to offer unavailable items for sale). I got a bit angry when the only option I was given was to delete my listings, which is precisely what I can’t do (unless I delete them in batches of 200, which means 375 operations...). I would like to communicate with someone who understands my problem and not with receptionists who may be doing their best but have no solution to offer me. Do you have any idea?
thanks in advance for your advice
