Unable to send a private message to buyers

Question

Hello, I'm having trouble sending private messages to buyers to let them know about a delay in parcels with the post office. I receive an eBay message in English saying that the message is blocked because it is considered offensive::"Your message was blocked because it contains language that may be considered offensive. Please rephrase and try again."   I contacted customer support, no restrictions on my account. I wanted to know whether other people have this problem. It happens both in a...

koalagris · Accepted Answer

Hello @lapetiteandroide    Topic already discussed on the forum: https://communaute.ebay.fr/t5/Vendre-un-objet/Messages-pour-autres-membres-eBay/m-p/2959195   = do not use the word "delay"   Regards