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Seller's inability to cancel the order
Summary: theluckyboy007 bought an item via eBay, but the seller then wanted to cancel because of an issue with their account. The transaction was charged anyway, and the problem persists because the cancellation window has passed. theluckyboy007 is trying to contact eBay customer service to find a solution. *miss-tigri* advised waiting until the delivery date has passed to report the item as not received, and gave instructions for contacting eBay customer service by phone.
Hello everyone,
Having made a purchase on Sunday, November 16 via an accepted offer, the seller notified me that he had been contacted by eBay following a problem with his account, and that he would like to cancel because this problem cannot be resolved before the parcel is shipped.
Right away, I made a cancellation request.
While waiting for confirmation of the cancellation, the seller notified me that he was unable on his side to cancel the transaction.
In the meantime the transaction was indeed charged by eBay but I can't find any information to speed up the process.
Just now, I was informed that the cancellation period has expired.
There is quite a bit of inconsistency on the site, since the site suggests contacting the seller to return a parcel that has not been sent. Also, it is mentioned on the site that the item will be shipped within 2 days of purchase.
Can you help me contact eBay customer service to resolve this problem?
Thank you for your support,
Achille
*miss-tigri*
Mentor1 year agoHello
The seller has 30 days to cancel the transaction, otherwise you will have to wait until the estimated delivery date has passed to report an item not received :
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=7
To contact customer service, you need to go all the way to the bottom of the help page and choose the relevant section
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