Seller's inability to cancel the order

Question

Hello everyone,   Having made a purchase on Sunday, November 16 via an accepted offer, the seller notified me that he had been contacted by eBay following a problem with his account, and that he would like to cancel because this problem cannot be resolved before the parcel is shipped. Right away, I made a cancellation request.  While waiting for confirmation of the cancellation, the seller notified me that he was unable on his side to cancel the transaction. In the meantime the transac...

*miss-tigri* · Accepted Answer

Hello  The seller has 30 days to cancel the transaction, otherwise you will have to wait until the estimated delivery date has passed to report an item not received : https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=7 To contact customer service, you need to go all the way to the bottom of the help page and choose the relevant section  Contact us Contact the seller   Other options Ask us to c...