impossible to edit a slip, error message displayed "command not found"

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Summary: micro_lab_fr encountered a problem while trying to edit shipping labels for items sold on eBay, receiving a "Order not found" message. They suspect that the change of their account username may be the cause and specify that they cannot access their customers' shipping information. lingma85 advises going directly through a carrier like Mondial Relay and linking the eBay account to benefit from reduced rates, and mentions that using the eBay platform for shipping is not mandatory.

Hello,

I’m a new private seller. I recently sold 3 items without any problem, by editing the shipping labels.

I have 3 other items to ship,

_ but when I click on "Get a postage label" or from the listing, if I click on "Send now",

_ the error page "Order not found appears" (see at the end, the full message)

_ I should mention that I changed the name (username) on my ebay account, between the posting of the listings and the order. but I only have one account.

It is impossible for me to send the order, even manually, because I do not have access to the shipping information (address, carrier choice) of the customer.

I read and browsed through the help pages, and the information on labels, and shipping labels, but I did not find any explanation.

This is a big problem.

full message :
Order not found.
We’re sorry, an error occurred while loading the page. Please try again.
If you have multiple eBay user accounts, try switching to a different
account and make sure you’re signed in with the correct user account.
If you only have one eBay account, please confirm that the
eBay item for which you want to print a postage label
has the following characteristics:
Sold and paid Not yet shipped
Not marked as local pickup
only
You have not deleted the draft
from the multi-order shipping
platform