Unable to load a return label for my customer

Question

Hello,  I can't seem to validate the return slip (La Poste stamped PDF with tracking) the "continue" button stays greyed out..?? Have you had the error?  How do I get the customer to send the order back to me?😒 Thanks

lt-one.shop · Accepted Answer

Hello, I'm replying to my own post, when you enter the tracking number don't include the last letter and like magic it works 🤣..