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Unable to drop off my parcel
Summary: kaimakii is having a problem with shipping a parcel, as the original barcode is being refused. They mention a label request that was canceled but not taken into account by customer service. koalagris suggests either contacting customer service again, or canceling the current label and buying a new one at La Poste, then entering the tracking number on eBay to simplify the process.
Hello, I have a parcel to send, but the barcode doesn't work, which means I can't drop it off. A day before, I had accidentally requested a new shipping label, but I canceled it right away, since I didn't want a new one. And I checked with customer service, they didn't take my request into account, so I could keep using the first one I had made. But now I can't drop it off, and I don't understand why.
Could someone help me? Thank you very much.
koalagris
Mentor9 months agoHello @kaimakii
Either you contact customer service again, or you cancel the other shipping label and go buy your shipping voucher directly at La Poste (then enter the tracking number on eBay), that will be much simpler.
https://www.ebay.fr/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=2&query=Imprimer%20et%20annuler%20des%20bordereaux%20d%27affranchissement%20&intent=affranchir&lucenceai=lucenceai&docId=HELP1118#section3
https://www.ebay.fr/help/selling/shipping-items/effectuer-le-suivi-des-objets-que-vous-avez-vendus?id=4088&st=3&pos=2&query=Effectuer%20le%20suivi%20des%20objets%20que%20vous%20avez%20vendus&intent=N%C2%B0%20suivi&lucenceai=lucenceai&docId=HELP1132
Best regards