Unable to log in to my account | Community Mentor Help

Anonymous User · 2025-01-20T18:29:55.752000Z

Hello, I’m asking for your help because eBay is asking me to change my password following a data leak involving my personal data with them, and they’re being persistent in the emails. So I’m going through the password change process, but the problem is that several months ago I changed my mobile number and, since I hadn’t been back on eBay, I didn’t think to update it. Even though eBay sent me a personal code to my email address, when I log in to my account it asks for a second code, but this time it’s being sent to my old mobile number, and since I can’t access my account I therefore can’t change my mobile number. I’m trying to contact them but it’s impossible; I’ve been tearing my hair out over this for hours. Do you have a solution to offer me please, because I’m stuck. Thank you.

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