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UNABLE TO MARK AS SHIPPED FOR A RETURN
Hello, I sent back a parcel and I can't enter the Colissimo tracking number?
when I click mark as sent nothing happens?
thanks
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Hello, I sent back a parcel and I can't enter the Colissimo tracking number?
when I click mark as sent nothing happens?
thanks
jrgvieira
OP3 years agoit’s actually impossible to mark as sent. I tap on it and nothing happens?
francexpressdeal
Mentor3 years agoBack to square one ...
I think the best thing would be to contact customer service directly.
jrgvieira
OP3 years agowhere can I find it or dispute it? thanks
francexpressdeal
Mentor3 years agoHello @jrgvieira
you said you sent an item back.
Had you actually made a return request (so, a dispute) for that or not?
jrgvieira
OP3 years agoyes indeed
francexpressdeal
Mentor3 years ago@jrgvieira
so it's in this return request that you need to enter your tracking number.
madelodie
·3 years agoHello,
Did you request the return as part of a dispute?
In that case, note the tracking number in the dispute.
Best regards.
jrgvieira
OP3 years agogreat and thanks for replying so quickly, I’ll give it a try.