Unable to pay the shipping fees

Question

Hello everyone!   I'm reaching out to the community because I've run into a mishap.   I sold one of my items (woohoo!) and so I log in to pay the shipping fees and print the label.   So I go to the relevant section, enter the package dimensions and weight, check that the shipping service is correct and, of course, tick the box for the sales terms. After entering my banking details, I confirm, authorize the action with my bank and .... "there is a problem with your payment method"....

koalagris · Accepted Answer

Good evening @joffrey.and    It happens very often...   Go directly to the carrier’s website to buy your shipping label (for Mondial Relay, you first link your MR account to your eBay account to benefit from the same rates as via the eBay platform).   Regards