Hello. I’m having a breakdown issue following the purchase of an item. The seller wants to send me detailed documentation to help resolve my problem. Unfortunately Ebay refuses to let me enter my email address in the internal messaging system, and it only allows sending a few images but not a PDF document. Previously, I often used to communicate directly by email with sellers to resolve after-sales service issues, but apparently that’s no longer possible. What solution do I have left?

Hello @stefchiff If your seller is a professional, their contact details (and therefore their work email) are listed on their eBay profile and/or at the bottom of all their listings, so you can contact them directly by email and they can then send you the PDF in reply. Best regards

Unable to receive the documentation for a purchased item | Community Mentor Help

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Unable to receive the documentation for a purchased item | Community Mentor Help | eBay France