Impossible to report non-receipt of a package | Community Mentor Help

depeco_0 · 2023-12-12T13:07:17.272000Z

Hello, I tried to buy a used computer last June on the site.After paying for the item and waiting a week, I noticed that it still had not been shipped.I reported the non-receipt and contacted the seller, who told me that the item had already been sold and asked me to close my order (which I can't do; it's up to the seller to cancel it).I told him to do it himself since it's his job, and he never replied.I had forgotten about this story, thinking that since the item had never been shipped I would naturally be refunded.But now it's nearly 6 months later, and from the "purchase history" tab it is impossible for me to start a new procedure, or even to see whether my report was handled at any point. The order seems stuck "awaiting delivery" for eternity, my €320 were indeed charged but apparently were never handed over to the seller.I tried to contact Ebay customer service by registered letter, with no response from them.Impossible to reach them through the site, I would just like someone to take a look at this order to see how absurd the situation is and trigger the refund.

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Impossible to report non-receipt of a package | Community Mentor Help | eBay France