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Unable to validate my postal address and phone number
Summary: ll5630 was having trouble verifying their mailing address and phone number on eBay, suspecting it was linked to an old account. lingma85 suggested creating a new account with a new email. *miss-tigri* advised contacting customer service via a link. In the end, ll5630 managed to solve the problem by using the "give us your feedback" option on an eBay help page.
Hello 👋😊
I just signed up on Ebay but I can't validate the postal address and my phone step.
I click the "continue" button, but nothing happens 🙄. Maybe it's because I had a very old account with this same phone and this same email address.
Yet when I did "forgot password", my email wasn't recognized. So that means my profile has indeed been deleted.
Thanks for your help... heeelp, sniff😭😭
*miss-tigri*
Mentor11 months agoHello
The best thing is to check with customer service
See all the way at the bottom of the link : https://www.ebay.fr/help/account/default/votre-compte-ebay?id=4188&st=3&pos=2&query=Votre%20compte%20eBay&intent=S%E2%80%99inscrire%20&lucenceai=lucenceai&docId=HELP1069
ll5630
OP11 months agoThanks Miss Tigri,
But the link at the bottom sends me back to the forum (I’m going in circles), or to a "contact us" link that takes me to the help page, where there’s no answer to my question.
What’s the magic way to contact Ebay customer service by email, or by phone?
From what I’ve read, it seems that it’s almost impossible! 🙄
Thanks for your help 😩
ll5630
OP11 months agoFinally, following a message on an Ebay help page where it said "give your opinion", I explained my problem and was able to register. Yay!! 😁👌
Thanks for your help 🤗
lingma85
Mentor11 months agoGood evening @ll5630
In that case, you create a new account with ---->
- a new email address and new username. and/or use the one you just created to come onto the forum.
Reactivating an old account can be a source of problems -
- an account with reviews dating back to the dawn of time can also seem suspicious to those who look at your profile in detail..
Best regards
ll5630
OP11 months agoHello Lingma,
Thanks for your reply, 👍
I don't think creating an account with a new email will solve the problem because the blockage comes from the fact that my phone must be on my old profile. Yet I did use my old email. That means my phone must still be in the database, but it must be showing up as a duplicate, so it's a blocking issue. I don't have another phone number!
As for the ratings, I haven't had any because I've only made a few purchases, never sold anything
How can I fix this problem and contact technical support?
Thanks