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Unable to indicate that I returned the package – no option available
Summary: inna_nickel_76 has a problem reporting a product return on eBay, despite having sent the package back with proof of shipment. They are looking to officially declare the shipment to ensure the return is recognized in case of a dispute. *miss-tigri* suggests contacting customer service using a link to get help.
Hello everyone,
I have an issue regarding a product return.
I did send back a package as part of a return approved by the seller, but I can't find any button on eBay to report that the package has been shipped (no "Add tracking number", "Mark as sent", or similar option).
I have proof of shipment:
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Carrier receipt
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Tracking number
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Shipping date
I informed the seller via eBay messages, but I would also like to officially declare it through the platform, in case the seller does not confirm receipt.
Does anyone know how to do this in this case?
*miss-tigri*
Mentor1 year agoBonjour
Si vous n'y parvenez pas avec ce lien ,contactez le service clients
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066&st=3&pos=4&query=Informations%20sur%20les%20retours%20(pour%20les%20acheteurs)&intent=Suivre%20retour%20&lucenceai=lucenceai&docId=HELP1152