Impossible to get a response for a refunded item. | Community Mentor Help

goldbottom · 2026-02-20T02:01:47.711000Z

Hello, following a small mistake on my part in the description of an item (at 10 euros!) the buyer is not satisfied, I am fully refunding the item and I am also adding the return shipping costs for the return. The buyer cashes in the refund and the return shipping costs but refuses to send the item back, acting in incredibly bad faith. Ebay doesn't seem to want to intervene, I can't open a dispute. What should I do? Thanks

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Impossible to get a response for a refunded item. | Community Mentor Help | eBay France