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Unable to open a dispute for an item purchased that was never sent
Summary: yakkafo bought an item in March 2026 that was never shipped, and the seller was banned from the platform. Unable to contact the seller or open a dispute after 90 days, they ask how to get a refund from an online platform. *miss-tigri* advises checking whether a claim can be made through PayPal or through the credit card guarantee used for the payment.
Hello,
I bought an item in early March 2026 for an estimated delivery one month later. I forgot about my order and only remembered it in June, only to realize that:
The item had never been shipped
The seller had been banned from the platform
Since the seller is banned, I can't contact them. And since 90 days have passed since my order, it no longer appears in the disputes interface. How can I request a refund from Ebay?
Thank you for your help.
*miss-tigri*
Mentor5 days agoHello @yakkafo
To benefit from eBay's guarantee, you need to report a non-received purchase within 30 days of the estimated delivery date..It's too late now.
There’s still the option of a dispute on PayPal if by chance you paid with it, or of using your bank card’s protection if that’s included in your contract.
yakkafo
OP5 days agoThanks, I’m going to try the bank card guarantee. Those 30 days are rough!