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Indicate that an item has been returned
Summary: mber9449 explains their issue with an item return made before the deadline, but without scanning confirmation. koalagris suggests checking the tracking number and provides a link to customer service. mber9449 says they had already visited the link without finding the contact section, but eventually finds the solution thanks to koalagris’s guidance. The tone is cordial throughout the exchange.
Hello,
I had until August 21 to return an item to a pickup point, which I did on August 16. But I never received confirmation that the item had been scanned. I went back there on Saturday asking for an explanation, and I was told that the item had indeed been scanned and I was shown how to track it. But on eBay, I absolutely cannot report that the item has been returned, I can’t find any button to do it, and I can’t find any contact form. So I’m left asking a question here, since I can’t find an answer anywhere else; there isn’t even the option to reply to eBay’s reminder emails about the return... And on top of that, they’re telling me that without proof of the return, I may not be refunded!
If anyone has an idea of what needs to be done, thank you in advance.
Kind regards.
mber9449
OP3 years agoHello,
Thank you for your reply.
The shipping label was initiated by the seller, so it appears on the item's return page, since there is a “print label” button, but I already didn’t have a printer to print it, and it took me time to find someone willing to print it for me.
I have already gone to the link you indicated, and the only response I got was to print the label...
And I don’t see the contact link you’re talking about at the very bottom of the page. There are the sections “buy”, “sell”, “about ebay”, “help” and “community”, but in none of these sections is there any mention of a “contact” section, unless I’m not looking in the right place...
Thanks anyway.
Regards.
koalagris
Mentor3 years ago= right at the bottom of the help page whose link I included
mber9449
OP3 years agoAh, sorry!
Thank you very much and have a nice rest of your day.
Best regards.
koalagris
Mentor3 years agoHello @mber9449
Did you enter the tracking number on the return request?
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134#section3
(contact link to customer service at the very bottom of the page if needed)
Best regards