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Item never received – 30-day report window passed – need help
Summary: sofoadram0 shared their predicament of not receiving an eBay order, which was returned to the seller after being held up in customs. Despite being in good-faith negotiations, they missed the 30-day reporting window and are now unable to find the option to report the issue through eBay. The seller offered only a partial refund, citing their own expenses. sofoadram0 is seeking advice on whether their case can be reviewed outside the standard timeframe, expressing frustration over eBay's customer service and comparing it unfavorably to Amazon.
Hello,
I'm reaching out to the community because I haven't been able to get through to eBay customer service, and the automated assistant doesn't redirect me to a human agent.
Situation: I bought a *thing* on 14 March 2026 for 9,980 AUD (order number 21-14346-83133), paid by card through eBay checkout. The item was never delivered: it was held up in customs in Greece, and after several failed delivery attempts it was returned to the seller in the USA. So I have never received the item.
For several months, the seller kept me directly updated by email about the situation (customs, return, FedEx claim), and I was in good-faith, active discussion with him to find a solution. It's only now that I've realized the 30-day window to report an item not received through eBay's system has passed, and I can no longer find the corresponding option in my purchase history.
The seller has now confirmed in writing that the item was indeed returned to him, but he's only offering a partial refund (6,753 AUD out of 9,980 AUD), deducting his own eBay selling fees and part of a loss he incurred with his own supplier. I never received the item, so I'm disputing these deductions and want a full refund.
My question: is there a way to have my case opened or reviewed outside the standard window, given that the delay was due to good-faith negotiation with the seller and not inaction on my part? I have the complete email correspondence to support this.
Thank you in advance for your help.
S.
francexpressdeal
Mentor3 weeks agoHello @sofoadram0
registered in Greece, you depend on ebay.com customer service. To contact them:
eBay Customer Service
sofoadram0
OP3 weeks agoThanks, but the problem is that this page doesn't have any suitable options for delivery delays longer than 30 days. I haven't received my item, and my original order didn't include any "estimated delivery date." And the AI assistant... well, it's like it's from 2020 as it doesn't understand anything.
A good lesson - never buy anything on eBay again.
On Amazon, you can always contact a person and explain the situation. eBay just doesn't give a shit.