J

Question

I bought a part for my car in an Eastern European country, the part didn't suit me, so I sent it back to the company, unfortunately the package came back to me, so no refund and the return shipping costs

best regards

francexpressdeal · Accepted Answer

@tamal6541

which changes nothing about my question insofar as you could also benefit from the eBay guarantee:

https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=2&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=acheter%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1151

francexpressdeal · Answer

@tamal6541

Did you follow the site's return procedure?

If yes, contact eBay customer service:

https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service&lucenceai=lucenceai&docId=HELP1326