I sent a parcel by Colissimo but the buyer chose Chronopost
I sent my package at the post office thinking Chronopost would take care of it but actually it’s Colissimo and the buyer chose Chronopost so eBay isn’t tracking the delivery and I won’t get the payment then. how can I change that on my sale that’s already sold?
And I hope that, given the item's value, you insured the parcel for its full value (a standard colissimo is only insured up to €23/kg in case of loss or damage).
koalagris
Mentor2 years ago@dar-49652
Hello ??? 😕
"the buyer chose chronopost" : how could they have done otherwise since you ONLY offer chronopost in your listing?
Update the tracking number on the ebay order:
https://www.ebay.fr/help/selling/shipping-items/effectuer-le-suivi-des-objets-que-vous-avez-vendus?id=4088&st=3&pos=2&query=Effectuer%20le%20suivi%20des%20objets%20que%20vous%20avez%20vendus&intent=changer%20N%C2%B0%20suivi&lucenceai=lucenceai&docId=HELP1132
In any case, as a new seller your funds will be held for at least 14 days:
https://www.ebay.fr/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Paiements%20bloqu%C3%A9s&intent=paiement%20bloqu%C3%A9&lucenceai=lucenceai&docId=HELP1450
And I hope that, given the item's value, you insured the parcel for its full value (a standard colissimo is only insured up to €23/kg in case of loss or damage).
Best regards