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I sold an item and I think the seller swapped or took parts from the item.
Summary: le_392572 sold a tested and working Nintendo Wii U console, but ran into problems with the buyer. After shipping to a P.O. box and receiving a claim for non-receipt, le_392572 provided proof of delivery and got the refund back. The buyer then said the console was defective, and after it was returned, it showed damage that was not there initially. le_392572 suspects a bait-and-switch or parts theft, but can’t find any recourse through eBay. *miss-tigri* suggests contacting customer service and points out that some items are better sold in person.
I sold a Nintendo wiiU console which I tested as working fine before selling/sending.
Firstly the seller gave me a P.O. Box to send to which I did, they then opened a case to say item not received, they were awarded a refund which when I provided proof of delivery was returned to me.
The buyer then contacted me to say the item was faulty, didn’t work properly and wanted to return, I had no returns on the sale as default.
I have received the item back and the screen is visibly damaged, compared to my photos, pre sale and all the stickers that cover the screw holes on the back of the console are missing, making me believe they took apart, maybe salvaged parts? Or just swapped with a damaged one?
I can’t see anyway to report this to eBay, I’ve contacted the seller explaining that something isn’t right, he has had a refund and I’m left with a now faulty item?
Any advice?
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J'ai vendu une console Nintendo wiiU dont j'ai testé le bon fonctionnement avant de la vendre/envoyer.
Le vendeur m'a d'abord donné une boîte postale à laquelle envoyer l'article, ce que j'ai fait. Il a ensuite ouvert un dossier pour indiquer que l'article n'avait pas été reçu, et a obtenu un remboursement qui m'a été retourné après que j'ai fourni une preuve de livraison.
L'acheteur m'a ensuite contacté pour me dire que l'article était défectueux, qu'il ne fonctionnait pas correctement et qu'il voulait le retourner.
J'ai reçu l'article en retour et l'écran est visiblement endommagé, par rapport à mes photos, avant la vente et tous les autocollants qui couvrent les trous de vis à l'arrière de la console sont manquants, ce qui me fait penser qu'ils ont été démontés, peut-être des pièces récupérées ? Ou simplement échangée avec une console endommagée ?
J'ai contacté le vendeur en lui expliquant que quelque chose n'allait pas, il a été remboursé et je me retrouve avec un objet défectueux ?
Un conseil ?
*miss-tigri*
Mentor2 years agoHello @le_392572
for your info, the forum is French 😉
You were the victim of a standard exchange of your console.
Contact customer service.
https://www.ebay.fr/help/call_us?type=ContactUs&topicId=4000
le_392572
OP2 years ago*miss-tigri*
Mentor2 years agoI feel like I got ripped off
that's exactly it 🥴
There are some sensitive items that are better sold in person or somewhere other than eBay ..