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I'm looking for the mailing address of eBay France
Summary: eagl.kell expressed difficulties contesting an eBay decision regarding a refund to a buyer who claims not to have received an item, although evidence suggests otherwise. koalagris suggests contesting the decision via an eBay link and using the provided customer service contacts. eagl.kell thanked them for the help and used the link to contest the decision.
Hello, Ebay stated that a buyer had not received their item. However, I have several messages from the customer that prove the opposite, including the shipping invoice, customs documents and the shipping tracking indicating that the item was indeed delivered against signature. Ebay is demanding that I repay the amount it refunded to the customer. I would like to send the supporting documents by post but it is like going on a crusade to find the slightest information about Ebay France's postal address and phone number. Thank you for your response. KE
eagl.kell
OP1 year agoI just disputed the decision using your link. Thank you so much. K.E
koalagris
Mentor1 year agoHello @eagl.kell
"Ebay stated that a buyer had not received their item" = no, it was the buyer who opened a dispute for non-receipt.
Did you contest eBay's decision?
https://www.ebay.fr/help/selling/managing-returns-refunds/contester-une-dcision-debay-concernant-un-retour-ou-un-objet-manquant-vendeurs?id=4369&st=3&pos=2&query=Contester%20une%20d%C3%A9cision%20d%27eBay%20concernant%20un%20retour%20ou%20un%20objet%20manquant%20(vendeurs)&intent=contester&lucenceai=lucenceai&docId=HELP1306
If needed: contact link to customer service at the very bottom of the help page.
Best regards