I'm going crazy! Abusive return request from the buyer! | Community Mentor Help

gamecubeviolet · 2026-04-30T13:28:56.601000Z

Hello, I sold an item, the buyer (Austrian) requested a return; he just sent a photo of the package, so I asked for proof of the missing items (an excuse to request a return), I never received any! I was asked to send the buyer a return label, otherwise the buyer could keep the item and would be refunded... So I did it at a cost of €40. The buyer then had more than 15 days to send the package back, which he did not do... proving that his return request was abusive... Today I gave up on the explanation of how eBay could have let this buyer request the return (buyers therefore seem to have all the power on eBay). However, I want the refund for my unused return label, and eBay France tells me that it is eBay Austria that handles it since it is a dispute opened in Austria, and eBay Austria tells me that it is a French issue because the listing is in France... so nobody wants to take my request into account, what can I do? I also want to leave negative feedback for the buyer, how do I do that? apparently I only have the option of a negative rating!?

Discussions

I'm going crazy! Abusive return request from the buyer! | Community Mentor Help | eBay France