I'm leaving eBay after more than 25 years of selling | Community Mentor Help

thomas394 · 2026-04-14T08:57:57.957000Z

Hello everyone, Since it is very difficult to have direct contact with the people in charge at eBay France, I have come to this last community solution to address them. It is with regret that I have decided to never use eBay as a seller again, but the lack of basic protection I was a victim of leaves me no choice. I sent 8 items to an Italian buyer last January, but the parcel, handled by Mondial Relay, was apparently lost yet was still marked as received on the Mondial Relay website. In the meantime, the buyer had opened a dispute and claims not to have received anything. Despite my good faith, eBay Italy decided to take money from my funds to refund the buyer, arguing that I had supposedly promised the buyer a refund when I never did anything of the sort, as shown by the messages I exchanged with him. I contacted eBay France multiple times to contest the decision, but each time I was told that the decision was up to eBay Italy and that nothing could be done. After bringing in thousands of euros for eBay, I thought a goodwill gesture might be possible, but I received no response on that... So I come to this logical conclusion: eBay does not protect its sellers in good faith and I cannot afford to lose money again because of that. From now on I will therefore use eBay's main competitors like **bleep** or **bleep** to make my sales. Thank you for reading, Thomas

Discussions

I'm leaving eBay after more than 25 years of selling | Community Mentor Help | eBay France