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I am a seller returning a broken item
hello
I sold a large vase that was broken during transport. The large vase was packed in foam, super protected, and since there was no damage claim I can't be reimbursed. On top of that, I have to pay for a return, who should I ask to resolve this?
1 comment
koalagris
Mentor1 year agoGood evening @bucheronne2007
I assume you received photos from the buyer proving the damage...
From there, there’s no point paying for a return: refund the buyer.
https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=1&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=r%C3%A9pondre%20retour&lucenceai=lucenceai&docId=HELP1113
You remain responsible for the conformity of the item received, and without an assessment of damage the carrier will not take any claim into account, so there’s no other solution.
Best regards