The item sent was not picked up by the buyer from the locker | Community Mentor Help

popotam · 2024-03-06T13:34:08.831000Z

I shipped the item the same day I bought it via Mondial Relay. The item arrived at the locker 4 days later (checked on the MONDIAL RELAY site) The buyer tells me they never received the info by SMS or email that the package had arrived. Today MONDIAL RELAY returned the package to me. The buyer wants me to send the item back to them. I don't want to pay shipping twice. What should I do, is there a way to resend it while making the buyer pay the shipping costs? How do I report the buyer's lack of seriousness to EBAY?

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The item sent was not picked up by the buyer from the locker | Community Mentor Help | eBay France