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The item sent was not picked up by the buyer from the locker
Summary: popotam explains that they shipped an item via Mondial Relay, but the buyer didn't pick up the parcel because they never received the notification. The parcel was sent back to popotam, who is looking for a solution to resend the item without having to pay shipping again. koalagris suggests agreeing on a new way to pay the shipping costs with the buyer, or issuing a partial refund if the buyer refuses to pay again. popotam also wants to report the issue to eBay.
I shipped the item the same day I bought it via Mondial Relay.
The item arrived at the locker 4 days later (checked on the MONDIAL RELAY site)
The buyer tells me they never received the info by SMS or email that the package had arrived.
Today MONDIAL RELAY returned the package to me.
The buyer wants me to send the item back to them.
I don't want to pay shipping twice.
What should I do, is there a way to resend it while making the buyer pay the shipping costs?
How do I report the buyer's lack of seriousness to EBAY?
koalagris
Mentor2 years agoIf the buyer refuses to pay the shipping again (payment method to be agreed between you because it won't be possible via eBay), you'll need to make a partial refund (item only).