THE CUSTOMER DOESN'T STEAL EBAY GIVES HER RIGHT !!!!!! | Community Mentor Help

adan10_1 · 2024-12-09T18:15:23.826000Z

I couldn't believe what I heard about customer service ..... A customer buys an item in my shop (I've been selling on Ebay for almost 22 years) .. She receives it (collector Barbie clothes). At first she says the item is not in a Mattel box /(normal it is sold without the Barbie)/ then it's dirty/ then the ring is missing/ then it doesn't look like the photo/ then finally I don't want it anymore .....!!!! . I warn Ebay about this customer's behavior, Ebay tells me we'll keep an eye on it there is a problem !!!! AND against all expectations ..Someone at Ebay sends her a return label and, without telling me, refunds the customer ....Today I received an "EMPTY" envelope ...obviously I'm not surprised !!!! Customer service tells me "it's your fault !!! the item is defective ....I ask where is the item to prove the defective condition ??? Reply "I quote" thank you for contacting Ebay have a nice evening" ...I can't believe it !!! I often read comments about customer service not being "professional" there I have to admit that things have changed at Ebay and not for the better.... Lack of respect towards a seller !! ONCE AGAIN !!!!!!!

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THE CUSTOMER DOESN'T STEAL EBAY GIVES HER RIGHT !!!!!! | Community Mentor Help | eBay France