A package disappearing from the mailbox. Is that possible? | Community Mentor Help

natazh1 · 2024-05-06T16:58:14.233000Z

Hello . I’m asking for your help: the parcel was sent to the customer the day after the order. Colissimo shipping confirmation and tracking number are available. Besides, on the parcel tracking page on Ebay, confirmation was received that the letter had indeed been delivered and that the shipment had been made: THE CUSTOMER RECEIVED THE PARCEL at the address he provided. 4 days after confirming delivery to the address, the buyer wrote that he had NOT RECEIVED the parcel. I made a mistake, the parcel was not sent by Relay Mondial, but by Colissimo and I did not insure the item. I ask the buyer a question: Did you open the mailbox, did you see the parcel? He does not answer and just asks me questions about insurance. At my request for information by email, the buyer does not react in any way. The buyer and eBay are currently asking for a refund. Please help me what to do in this case. The issue is no longer about money, but about restoring the truth. This is important. Sorry for my bad French. Thank you very much.

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A package disappearing from the mailbox. Is that possible? | Community Mentor Help | eBay France