The eBay Customer Guarantee as it stands mainly protects dishonest buyers | Community Mentor Help

tephraphile · 2023-11-16T17:37:27.315000Z

Let me explain: In principle, eBay provides: The item received by the buyer does not match the listing, for example: The seller sent the wrong item, or The item arrives broken, damaged, or defective the buyer requests a return for item not as described The seller is obliged to accept the return and send the buyer (so at the seller's expense) a return label (Mondial Relay or other) In reality, here is what can happen: - I'm a buyer, and when I unwrap the item I ordered, I drop it (oops!) ..... no big deal, I file a claim under the guarantee, I send the seller photos, I explain to them that the item arrived broken, and I ask for the item to be returned and refunded. The seller is forced to give up the sale and I get a refund ... not bad, is it? But the previous case was accidental - that is, not premeditated at the time of purchase - rest assured, premeditation at the time of purchase exists too, let me explain: - I have at home a nice advertising ashtray which - while not rare - has some value, but it has a big crack or a chip or something else ..... no problem, I order the same one on eBay and once my order arrives I claim that it was broken in the package and I ask for the item to be returned and refunded. The seller is forced to give up the sale and I get a refund ... not bad, is it? This can work for records (scratched ...), comic books (damaged spine ...), and so on, not to mention many other examples, which I'll leave you to list. What's more, eBay does not allow the seller to dispute the buyer's claims when they invoke the "eBay Money Back Guarantee"; the seller is forced to comply (refund or offer a discount if the buyer accepts), which is why: The eBay Money Back Guarantee as it stands mainly protects dishonest buyers ...... and leaves sellers with no recourse What do you think?

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