LockedDiscussion interactions are currently paused.Community Mentor HelpChevronRightIconThe person does not want to reimburseHello, I made a mistake in an order and I canceled it right after making the transaction, but the seller doesn’t want to cancel it for me because there would be a €13 fee. How can I get a refund? Thankslupro-270View listingsPosted 1 year ago·Last reply 1 year ago See original 1 commentComment NewestkoalagrisMentor1 year agoView listingsHello @lupro-27 "I canceled it right after making the transaction" = an “official” cancellation request via eBay or just a simple message? https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=annuler%20achat&lucenceai=lucenceai&docId=HELP1019 The seller doesn’t have any fees if they accept. Otherwise they can also cancel it under the reason "buyer’s request," and there are no fees there either. If the seller insists, all you’ll have left is to wait until the delivery deadline has passed to open a dispute for item not received. Regards P.S.: if you bought as a guest (the account you’re posting with being created today), see this link instead https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=achat%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1151#section3 See original
koalagris
Mentor1 year agoHello @lupro-27
"I canceled it right after making the transaction" = an “official” cancellation request via eBay or just a simple message?
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=annuler%20achat&lucenceai=lucenceai&docId=HELP1019
The seller doesn’t have any fees if they accept.
Otherwise they can also cancel it under the reason "buyer’s request," and there are no fees there either.
If the seller insists, all you’ll have left is to wait until the delivery deadline has passed to open a dispute for item not received.
Regards
P.S.: if you bought as a guest (the account you’re posting with being created today), see this link instead
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=achat%20sans%20%C3%AAtre%20inscrit&lucenceai=lucenceai&docId=HELP1151#section3