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Top reliability label
Summary: negotiumshop is having a problem with its eBay account related to not being awarded the "Top Reliability" badge despite meeting the requirements. Despite repeated contacts with customer service without a satisfactory response, negotiumshop is asking other users for advice. koalagris and francexpressdeal suggest continuing to contact eBay through other channels, especially via social media, to get personalized follow-up. lingma85 points out that neutral ratings and sales methods, such as dropshipping with undisclosed origin, could affect these ratings.
Hello,
I have a very big problem with my eBay account and more specifically with my seller label.
Right now I am "very good seller", each update is carried out on the 20th of each month.
For the past 2 months in a row, my estimated status for next month has been the "Top Rated" label.
Yet to my surprise, two months in a row after the update on the 20th of each month, I do not get this famous "Top Rated" label despite the fact that each preview indicates the opposite.
I have consulted the conditions for obtaining it many times and I absolutely meet all of them.
After contacting customer service on numerous occasions, I have remained without an answer and without a solution.
I am therefore asking you today to please review my case and clearly tell me why I am not getting this famous label and, if I should be getting it, give it to me.
Please understand that I have been directly penalized by this bug for 2 months now and that as a result my sales, my conversion rate, my views, my traffic and my fees are being negatively impacted by it.
I am not asking for compensation because I feel wronged, but simply to get what I deserve, my Top Rated label...
koalagris
Mentor2 years agoGood evening @negotiumshop
"I am therefore asking you today to please review my file and thus tell me clearly why I am not getting this famous one and, in the event that I should get it, give it to me."
Please understand that here we are on a forum between users, who therefore do not have the power to take up your request...
= contact customer service again
Kind regards
negotiumshop
OP2 years agoI have already tried several times but without success, so using the terms: "I am therefore asking you today to kindly review my case and thus clearly tell me why I do not get this famous one and, in the event that I should get it give it to me."
I am trying as best I can to make myself heard by eBay customer service, which does not reply to me by email.
I have also called many times to explain the situation but each time I get the same answer: "we are going to pass this up to our hierarchy," unfortunately there is no follow-up.
Also, I would like to get help from eBay users to help me resolve this problem..
I am therefore going to rephrase the message so that it is understood as well as possible by the forum members.
koalagris
Mentor2 years agoin my opinion, the best thing would be to follow the CM’s advice and submit a request via social media, as advised in this thread, in order to get personalized follow-up (which won’t be possible here) :
https://communaute.ebay.fr/t5/Paiement/Probleme/m-p/2923661#M13868
francexpressdeal
Mentor2 years agoHello @negotiumshop
in response to your PM (...) and your post:
It will be pointless to rephrase your initial message because that will absolutely not change the fact that we have no way to respond to your request. Which has already been told to you by @koalagris .
It is stated in the site's help: " A seller's performance level is established based on their defect rate, the number of disputes closed without resolution on their part, late deliveries, and tracking and delivery confirmations. You can view a detailed monthly analysis of your performance in your Dashboard. "
Data to which we do not have access ...
koalagris
Mentor2 years ago🤗 @francexpressdeal you're lucky to receive DMs.... 😇
francexpressdeal
Mentor2 years ago@koalagris
since it took me a certain amount of effort to reply, I'm not sure ...
negotiumshop
OP2 years agoI have already checked the dashboard many times, and that's clearly where the problem is. Every month for the past 3 months now, I have been following all the rules set out to obtain the badge.
Worse, every month the forecast for the next status gives me the Top Reliability badge.
Yet with each update, despite the forecast status giving me "Top reliability," I remain "Very good seller."
So, to rephrase my question, I simply want to know of another way to contact support and get responses other than emails, calls, and the eBay help tab.
Because I have already tried those 3 solutions without success.
koalagris
Mentor2 years agosee my 7:16pm post.... nothing else to offer you.
lingma85
Mentor2 years agore... @negotiumshop
It would be nice if you paid a little attention to what is written here----> Re: Top reliability label - eBay Community and especially here------>
"The "top reliability" label is awarded to sellers who meet several criteria----->Seller status and performance standards | eBay and comply with Selling practices | eBay and especially with this------> ... the location of the item.
When looking at a few of your listings.... the items are listed as being in France, but since you do dropshipping... in reality the items come from China, as your profile (feedback) shows anyway... the neutral feedback given by your buyers did not help you this last month, even though it is specified that they do not affect your "performance" even though they revealed a breach of a selling practice (which can lead to the cancellation of a transaction for inaccurate listing.)...
So wait for the storm to pass before complaining or asking questions... and above all indicate the origin of the items in the listings = this will save you some nasty surprises."
Make these corrections knowing that if some of your criteria suggest that you will be good for a "top seller" at the beginning of the month... the neg. had to be corrected because of misleading information about the location of the item... Possibly indicate "Grand Est" and not Paris... and/or even better ---> China.
Regards