The buyer has the same number as me | Community Mentor Help

corentindufrenne · 2024-05-09T18:08:02.004000Z

Hello everyone!I'm here because I sold an item on ebay via mondial relay.But when placing the order, I notice that the buyer has the same phone number as me.So I'm the one receiving messages from mondial relay saying my parcel is ready to be picked up with a pickup code.Not having the buyer's number, I sent them the SMS by email, but no reply from them; the parcel is still available for 7 days before it gets sent back.Do you have a solution to make sure the buyer receives the message properly and can collect their parcel?Thank you very much and have a great day!

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