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The buyer buys an item from me that isn't compatible with their equipment, opens a dispute against me, and I lose?
Summary: rs.man explains that a buyer opened a dispute on eBay after receiving an item that was incompatible with their equipment, even though all compatibility information had been clearly stated. Despite the evidence and steps taken to prove his good faith, eBay continues to support the buyer, leaving rs.man at a financial loss. *miss-tigri* suggests disputing eBay’s decision, while madelodie recommends demanding the item be returned and, if necessary, sending a registered letter to get the buyer to act. rs.man is considering taking the matter to court to resolve the issue.
Hello,
I have someone who bought an item from me, I sent it, he received it and opened a dispute saying that the item is not functional, except that he simply placed the item next to incompatible equipment or there is a message on a screen saying that my item is not functional.
In the photo, the brand of the incompatible item is visible as well as my product from another brand.
I asked for the reference of the product the buyer is using, he gave it to me, I contacted the manufacturer who confirmed that it is not compatible (the two brands are different), I submitted that in the dispute and the buyer sent back, in his defense, the manual for the brand of his item, which has nothing to do with the reference of the item I sold and therefore that he bought (It's literally written in the dispute and in the manual).
I also explained in the dispute that it wasn't the same products, and that the brand + reference of my product is clearly visible in the photos, the title and in my listing, even the barcodes are different, but eBay blocked the sale amount and asked me to pay the shipping costs to get my item back, which is outside the European Union.
I suggested that the buyer return the item at his expense and recover the money minus the amount of the outbound shipping costs, but eBay keeps ruling in the buyer's favor, so I lose the money for the refund + the shipping costs + the item!
I consider this to be a scam, because the only two options eBay offers are you pay or you pay, but in both cases you lose 100% even though there is zero error in my listing and the person received the thing they bought... I feel like I live on another planet... A planet where I am responsible for the knowledge of the buyer I don't know... How is this possible?
madelodie
·3 years agoHello ,
when there is a dispute for a non-compliant item you must immediately request a return and the refund is made upon receipt of the item otherwise you have to ask e Bay to intervene .
The dispute is now closed .
If the amount lost is significant send your buyer a registered letter with return receipt and formal notice, that may get them moving .
Best regards.
rs.man
OP3 years agoYes, then you have to go through the courts...
*miss-tigri*
Mentor3 years agoHello
Unfortunately, other than disputing eBay’s decision, there’s not much to do 🥴
https://www.ebay.fr/help/selling/managing-returns-refunds/contester-une-dcision-debay-concernant-un-retour-ou-un-objet-manquant-vendeurs?id=4369&st=3&pos=2&query=Contester%20une%20d%C3%A9cision%20d%27eBay%20concernant%20un%20retour%20ou%20un%20objet%20manquant%20(vendeurs)&intent=Contester&lucenceai=lucenceai&docId=HELP1306