The buyer isn't picking up their package and isn't replying to me | Community Mentor Help

pamumy11 · 2024-06-22T18:15:05.840000Z

Hello,I sold and shipped an item on June 13. It arrived at the relay point on June 18 and has therefore been available since that dateAs of today, the buyer still has not picked it upI know it will remain at the relay point until the 25th and you’re going to tell me I’m worrying a bit too earlyHowever, the buyer is a profile 0 (I know, you have to start sometime) but above all, they have not replied to any of the emails I sent them (I thanked them for their purchase, I sent them the photo of their parcel ready to be dropped off, I sent them the information to enter on the Mondial relay website to track the parcel and just yesterday, I wrote to them to tell them that their parcel was at the relay point)In view of all these elements, I think they will not go and pick up their parcelSo, can someone tell me, namely, if my parcel will be returned to me, who will pay, how to get the shipping costs refunded, whether I need to open a dispute, leave them negative feedback, in short, the steps to follow so I can get out of this as well as possibleThank you in advance

Discussions

The buyer isn't picking up their package and isn't replying to me | Community Mentor Help | eBay France