I'm writing to you. I'm a very loyal customer. I wasn't even notified by SMS for my complete box set La Vie Nouvelle. I'm being forced to pay the shipping costs again; that's not normal. Otherwise I'll stop ordering. I still paid €66, and the seller is asking for another €6 in shipping fees. He had sent it to the pickup point; I went one morning, but he sent it on. I didn't get an SMS. I'm not too happy. I want him to send it back to me.
koalagris
Mentor1 year ago1) this is a forum among users,
2) if the carrier did not inform you, it is neither the site's fault nor the seller's, and nobody will pay for the shipping again for you,
3) you also have the right, when you're waiting for an order, to track your parcel's progress on the carrier's website.