I sent a set of earthenware items, very carefully packed, with several layers of bubble wrap and polystyrene sheets between the items to protect them from any shocks. The buyer tells me that 2 of the 3 items are broken and sent me the photos. I asked whether the box was damaged too, and the buyer tells me no, otherwise he would have refused the delivery. So, I don't understand how it's possible for the items inside to be broken! The buyer wants to return the parcel to me, but as you can im...

re..... @brigbril Dishes or anything that can break... is a problem for the seller who has to ship... To best protect the dishes, the way to do it is to pack groups of items in separate boxes, well protected on the inside, and to put the different boxes together in a triple-wall cardboard box, blocking everything in place with polystyrene, paper balls, etc.... ( you should shake the parcel well before finishing taping it up to check that nothing moves inside... ) This may...

The package arrived damaged. The buyer is requesting a refund. Is the post office responsible? | Community Mentor Help

Discussions

The package arrived damaged. The buyer is requesting a refund. Is the post office responsible? | Community Mentor Help | eBay France