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The return tracking isn't working
I recently bought a graphics card, and it is not in the same condition as stated in the listing.
I therefore sent it back several days ago, and the system has not detected that the return was indeed picked up by the carrier, and eBay is therefore going to close the return soon as if I had never sent the package back. What should I do?
5 comments
dumohu-0
OP2 years agoAfter calling customer service, indeed the tracking with Mondial Relay is only updated from the moment the parcel arrives at the relay point or is picked up. Since everything was done within the deadlines on my end, I will be fully reimbursed. Thanks everyone!
dumohu-0
OP2 years agoJust a small clarification, the return is done with Mondial Relay. The tracking clearly shows that it is on its way to its destination.
lingma85
Mentor2 years agoGood evening @dumohu-0
If you made sure to enter the tracking no. as indicated here---> Return an item to get a refund | eBay
- everything should be in order...
But if you made a return without going through the link above... please do what’s necessary to enter your tracking no....
Best regards
dumohu-0
OP2 years agoThe return was handled by the seller, so I used the label provided via ebay, you can even see the parcel number on the return tracking page. So there's no need to enter the number (and anyway it's impossible) on the ebay page since it is already known.
Using that same number on the mondial relay website (chosen carrier), it clearly shows pickup and transit in progress, whereas on the ebay page it isn't even considered as picked up.
That's the whole source of the problem unfortunately.
Thank you for your help 🙏
*miss-tigri*
Mentor2 years agoHello
Ebay always lags behind with updating tracking numbers.
Take a screenshot and keep it as proof if the tracking shows the package as delivered and the refund takes too long to arrive ..