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the selected carrier does not appear on the postage slip!
hello !
my question: the carrier selected by the seller and the buyer does not appear on the postage slip....I don't understand....could you help me?
ebay customer service by messaging doesn't seem to exist anymore.........
what should I do ?
thanks for your advice
4 comments
koalagris
Mentor1 year agoHello @cokxinell
That’s normal since Mondial Relay doesn’t accept parcels exceeding 150 cm in combined dimensions (L+W+H).
https://www.mondialrelay.fr/faq/envoyer-un-colis/quelle-est-la-taille-maximale-des-colis/
And your pool table is 93x55x20cm.
It’s the same for Colissimo (150 cm), but still check with La Poste to see if they still offer, for an extra fee, 200 cm.
Best regards
cokxinell
OP1 year agothanks for your feedback !
indeed, that was my first step. but the item is heavy. I had applied the "ebay" rate to the listing ....the same carrier charges x3 for the same service if you buy a shipping label directly....so I would then reasonably have to cancel the order. and I don't want to disappoint the buyer.
lingma85
Mentor1 year agore....
If your carrier is Mondial relay...
you need to link your ebay account to Mondial relay to benefit from the same rates as ebay while going directly through them...---->
Send your ebay orders with total simplicity !
clt
lingma85
Mentor1 year agoGood evening @cokxinell
Why not go directly to your carrier...
and take care of it directly at their offices..??
for that, you have to wait for the regulated opening hours....
Regards