The seller refuses to provide a return slip

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Summary: toto9588 mentions a problem with returning a counterfeit item bought on eBay. Although the seller accepted the return and the costs are their responsibility, they are not providing a return label despite several follow-ups. jacquelinedu36 and lingma85 offer advice, including sending the parcel with tracking from abroad or through PayPal if necessary. Further exchanges follow regarding misunderstandings about the shipping details. toto9588 expresses frustration with the seller’s lack of cooperation and the difficulties linked to their temporary geographical situation.

Hello,
Following a return request for a counterfeit product received, (even though it is clearly marked as original in the listing and priced accordingly), the seller accepted the return request but is not providing me with a return label (is not responding to my requests) despite 3 follow-ups and a few days of waiting. I did receive confirmation that the return costs are the seller’s responsibility.
Since the return request has been accepted, I can no longer « request that eBay intervene » in the « Other actions » menu of my purchase.
I am abroad on vacation and cannot receive a call from eBay.
I have to send the item back by 6/09 and of course, I get back from holiday on the 9th.
What should I do?
Thanks

toto9588

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Posted 2 years ago·Last reply 2 years ago

9 comments

lingma85

Mentor2 years ago

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Hello @toto9588

If you told your seller that you were abroad.... so your parcel will be sent outside France...

- this may be the reason why the seller is not sending you this label, because it risks being refused by the foreign post office due to the shipping location ( therefore there is no point in sending it to you...)...

Ship your parcel from wherever you are, and include the tracking number on your return request/transaction... and when you are refunded, the return shipping costs should be included.

Best regards

jacquelinedu36

Mentor2 years ago

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@lingma85

he Lives in France @toto9588

I am abroad on vacation and cannot receive calls from eBay.

Best regards

lingma85

Mentor2 years ago

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Hello @jacquelinedu36

YES.... and...???

He also wrote--------> " I have to send the item back with the 6/09 and of course, I’m coming back from vacation on the 9th.
What should I do?"

You have to read everything... question and answer...

(all the words matter.. even the tiny ones... in both the question and the answer...)

Thanks in advance

If there is an error with the parcel pickup geolocation... the requester will specify it...

Best regards

toto9588

OP2 years ago

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I didn’t tell the seller that I’m abroad. I was supposed to be able to send the package back before leaving but since he’s been MIA for several days… and even so, that’s no reason to “ghost” me, as the youngsters say, he’d probably be capable of voicing his disagreement with the help of his keyboard.

lingma85

Mentor2 years ago

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re... @toto9588

Thanks for your feedback and the clarification...

If you took the package with you... you ship it...

Otherwise...

Try anyway to contact customer service (which may not accept your phone number because it’s an international number unless maybe on a mobile =====> to be seen)...

If you don’t manage anything and if you paid by paypal... you will always have the option of filing a claim on your account....

Best regards

toto9588

OP2 years ago

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You can probably guess that I didn’t take the package with me on vacation, which is exactly why it’s a problem to have to send it back on a date before I return.

It’s all well and good to read every word, but you still have to use a bit of common sense when interpreting it.

lingma85

Mentor2 years ago

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so... @toto9588

" You can well imagine that I didn’t take the package with me on vacation"

No... I don’t imagine so...

- because when you’re a buyer... you’re also cautious, to avoid this kind of mishap....

Moreover, a request is not to be interpreted... it corresponds to what is written... (the crystal ball is in "Firma"'s domain.)...

Be precise in your requests... and you will get answers that are equally precise...

Best regards

toto9588

OP2 years ago

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I’m not a seller, just a buyer, so I’m not proactive. At no point did I write that I had the package with me on vacation. Yet you built your first reply while lecturing someone else about reading, based on that assumption, which is therefore just the result of your interpretation.
So you should get your story straight with yourself :).

jacquelinedu36

Mentor2 years ago

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Hello,

Once the seller has accepted the return, you will receive an email in your Messages - the page opens in a new window or a new tab asking you to send the item back. You must send the item back within 10 business days using a tracked delivery service. To protect yourself in case of delays or issues with the refund, it is recommended that you add tracking information to your return. If you use an eBay return label, the tracking information is uploaded automatically. If you use your own return label, you must manually add the tracking information to the return.

Depending on the reason for the return, the shipping costs are your responsibility or the seller's. Learn more about returns.

When you send an item back, pack it carefully. The condition in which you return the item to the seller is important. To learn more, see our policy on the condition of returned items.

Tip
If the item price is more than 550 EUR, you must return it with proof of delivery. Learn more about our proof of delivery requirements.

Get your refund

You should receive your refund within two business days after the item is delivered to the seller. The refund is issued to your original payment method and the funds are usually available within 3 to 5 business days. If your refund is issued to a credit card, depending on the card issuer, it may take up to 30 days to appear on your statement.