The seller refuses to provide a return slip | Community Mentor Help

toto9588 · 2024-08-29T01:57:57.308000Z

Hello,Following a return request for a counterfeit product received, (even though it is clearly marked as original in the listing and priced accordingly), the seller accepted the return request but is not providing me with a return label (is not responding to my requests) despite 3 follow-ups and a few days of waiting. I did receive confirmation that the return costs are the seller’s responsibility.Since the return request has been accepted, I can no longer « request that eBay intervene » in the « Other actions » menu of my purchase.I am abroad on vacation and cannot receive a call from eBay.I have to send the item back by 6/09 and of course, I get back from holiday on the 9th.What should I do?Thanks

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The seller refuses to provide a return slip | Community Mentor Help | eBay France