The seller is refusing to refund me for a parcel I never received

Question

Hello, I'm worried, I ordered an item that I never received and after making a “item not received” request on eBay, I sent a message to the seller for a refund and they told me they would refund me if I deleted the “item not received” dispute, I deleted the dispute and since then I haven't heard from the seller and no refund has been made, eBay tells me that the dispute is closed and I can't find any solutions on “eBay help”, could I have a working customer service phone number because the n° [C...

thierrym62 · Accepted Answer

I went to EBAY help, you have to explain your problem well and EBAY called me back and the problem is resolved, in short: if a package hasn't arrived, you need to open a dispute "item not received" and as long as the seller hasn't refunded the order, don't close it, in short: I think the seller recovered the funds after the dispute was closed and that EBAY will have to turn against him (he's not a professional seller), so I was lucky to resolve this problem with a very professional EBAY advisor.